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double charged for upgrade


double charged for upgrade

As per title I recently upgraded my handset and my credit card was charged twice. I spoke to a customer service person who advised me to send an email to with a copy of my credit card statement. I did so on Monday, today is Friday and I have had no acknowledgement of my email. I now can't even get through to a real person on your customer service phone line. Please let me know asap how and when you will reimburse me for the unauthorised deduction from my credit card account. 

3 Moderator

Re: double charged for upgrade

Hi @CG123 thanks for reaching out here on our Community.

I'm more than happy to look into this further and get it sorted for you as quick as I can. I'll need your details to do so, can you please PM me your number, name, address, date of birth and the order reference number for your upgrade if you have it please and we can take it from there?