Hi, I checked the account and you weren't opted in for 4G. I have opted you in now, this may take 12 hours to update. Can you make sure that you have the latest software updated and 4G selected in your settings? As long as your in a 4G area it will work
Hi, 4G is available but you have to opt in to the service or I can set you up. Then as long as you are in a 4G area and using a compatible handset it'll work. Would you like me to set up the account?