3Broadband and Sky-on-Demand board
Hi all and thanks for bringing this to the attention of 3Community. Please continue to post comments here, as we are closely monitoring this board and taking note of all the examples you are providing us
* edited 09/04/2021
Latest Update: 13/04/2021
Hi all, our tech team are focusing on a workaround for 3Broadband customers who are also Sky customers. We are testing a few options and I will let you know here.
Latest Update: 20/04/2021
Latest Update: 29/04/2021
A fix was rolled out by Sky last night and our members are reporting a return to their services. Thanks again to all Community members for reporting this to us 🤗
Hi all and thanks for bringing this to the attention of 3Community. I've marked this as an accepted solution for the sole purpose of making any updates easy to find on this thread. Feel free to continue to post comments here, but for the moment we're closely monitoring this board and taking note of all the examples you are providing us 💪
No definite answer if or when this will be resolved or solution is disappointing at this stage
Hi @Mary9 I have a sky Q box which has worked perfect for 2 years using 3 mobile, when they switched my package to sky signature is when my issues started. So having a Sky Q box won't make a bit of difference unfortunately. The issue is downloading to the box so its something sky have changed recently. You can record to your phone or PC fine with catchup/boxsets whilst its connected to the same network at home, but as soon as you try and save to your sky box it fails. Reading through the sky forums its not just 3 that its affecting but sky are just blaming the mobile providers and not taking ownership of the issue for now. Giving you a different box isn't going to fix your problem as its the downloading that is effected not the signal coming in.