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Broadband Charge

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Explorer

Broadband Charge

Hi there,

 

I closed a mobile broadband account that was several months out of an 18 month contract on April 23. The broadband was €30 p/month collected by direct debit and on May 6 €91.46 was taken from my account as well as another €30 today, June 5.

I’ve spoken on live chat and had a 30 minute call and neither operators could inform me why the amount of €91.46 was taken. Could you please advise and refund if this was in error and if not, explain to me what the sum of €91.46 is for?

Thank you,

 

Paul

9 REPLIES 9
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3 Moderator

Re: Broadband Charge

@Paul_G was both payments you mentioned above for the same account or do you have another account that one of the payments could be linked to? 

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Explorer

Re: Broadband Charge

Hi Shauna,

 

Thanks for the response. Home broadband is the only account I have associated to my bank account, €30 was charged monthly via direct debit. The €91 is a complete anomaly looking back over the past few months of statments.

My mobile is pay as you go, it is not associated with my bank account. I top that up via credit card using the 3 app. If I can supply any other information to assit please let me know.

 

Thanks,

 

Paul

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3 Moderator

Re: Broadband Charge

@Paul_G thanks for providing all the information above. 

 

When you have the chance will you send me a PM with your full name, broadband number/IMEI, full home address and your date of birth so I can access your account and check the bill out further for you and get a better understanding for you. 

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Explorer

Re: Broadband Charge

Hi Shauna,

 

It’s not letting me PM you these details. I keep getting this messge despite not having sent any PMs before…

β€˜You have reached the limit for number of private messages that you can send for now. Please try again later.’

Paul

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Explorer

Re: Broadband Charge

Those details should be with you now, thanks.

P

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3 Community Manager

Re: Broadband Charge

@Paul_G We see your PM and have popped back to you there πŸ‘ I know @Three_Shauna asked you a few questions about the amount. I'm wondering have your direct debits gone out on time each month. I know some customers got a text a few weeks ago to advise that their bill from a previous month was not taken and a double payment would be taken. Can you see any months skipped through your banking transactions? 

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Explorer

Re: Broadband Charge

No, Deborah. It’s been taken out as usual every month for the duration of the contract and beyond as the attached screengrab will contest.

 

I closed the account with an online operator at the end of April and the €91 charge happend at the start May. It’s apparant to me that the operator made this charge in error and I would like it to now be refunded. I’ve wasted several hours on phone calls, chats, Twitter and forums without a hint of an explanation so the charge  needs to be reversed at this stage.

Thank you,

 

Paul

 

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3 Community Manager

Re: Broadband Charge

@Paul_G Thanks a million for that. I've popped back to your PM πŸ‘

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Explorer

Re: Broadband Charge

Thank you. Just replied on DM.