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Broadband outage and rubbish speeds

BallyRog
Investigator

Broadband outage and rubbish speeds

Had no broadband for a period last Sunday 24th afternoon/evening.

Now only 5Mbps during day and unusable after 6pm - what's the problem?

I'm line of sight to Mt Gabriel.

 

*personal details edited by Mod

 

3 REPLIES 3
LauraH
3 Mod Retired

@BallyRog Hi there 👋 we're aware that some customers on our network were experiencing difficulties with their services on Sunday. The root cause was found and services restored. Tell me, is it since then you've noticed changes in your speeds? I've checked your area and don't see any alarms on the mast nearby. Oh, I've removed the Eircode from your post as this is a public forum 😉

 

 

Hi,
I'm getting 4Mbps now (11.55) and this will fall away to 1.0 or below after
6pm. Yes this has worsened since last sunday.
Roger

@BallyRog Thanks for getting back to me 👍 I want to look into this further for you and there a few things I need to know in order to do this. Have you had a look at our broadband coverage blog @Three_Deborah  put together All about: Broadband Coverage ? There are some great troubleshooting steps in there as well as some questions that will help me investigate this for you. Take a look and let me know how you get on.