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Broadband speed issue

California356
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Broadband speed issue

Not sure if this is the correct place to post but here goes.

 

I have been using my three broadband during the lockdown with great results. I never get remarkable speed but I am in a rural location and it's been reliable enough to keep the family going with Netflix, video conferences etc. It's not the greatest service normally but I was pleasantly surprised, up until this week.

During the weekend and yesterday the internet was a little slow, today it was totally unusable. I couldn’t even check my emails properly.

What concerns me is that it is 4 days until my new billing cycle and I feel like my internet is being throttled, it's not the first time I have had these kind of issues and I am on unlimited broadband. I

I checked online and there are no reports of system problems.

I have good signal strength - 3 to 5 bars (5 is max.)

I have a good router – Huawei B525

I even moved my Router outside to see if it helps but it made no difference,

I am getting a pretty fast upload speed most of the time but virtually zero download, I have included some of the logs below.

Is anybody else having similar issues?

I have tried in the past to speak to support but it takes forever and gets nowhere, can someone from three help me resolve this?

 

 Here are the logs:

5/28/2020 5:59 PM     Ping 31  /  Download 1.05  Mbps / Upload 6.67 Mbps
5/28/2020 5:55 PM     Ping 38  /  Download 1.36 Mbps /  Upload 10.11 Mbps

5/28/2020 5:12 PM     Ping 706 / Download  0.23 Mbps / Upload 2.46 Mbps

5/28/2020 5:09 PM     Ping 71  /  Download 0.42 Mbps / Upload 2.60 Mbps

5/28/2020 4:52 PM     Ping 718 / Download 0.31 Mbps / Upload 2.33 Mbps

5/28/2020 4:35 PM     Ping 119 / Download  0.43 Mbps / Upload 4.99 Mbps

5/28/2020 4:27 PM     Ping 164 / Download  0.30 Mbps / Upload 6.75 Mbps

5/28/2020 4:16 PM     Ping 165 / Download 0.77 Mbps / Upload 6.74 Mbps

5/28/2020 4:12 PM     Ping 39  /  Download 0.68 Mbps / Upload 7.77 Mbps

5/28/2020 4:11 PM     Ping 45  /  Download 1.42 Mbps /  Upload 7.50 Mbps

5/28/2020 4:10 PM     Ping 34  /  Download 1.04 Mbps /  Upload 6.12 Mbps

5/28/2020 4:08 PM     Ping 138 / Download 1.01 Mbps /  Upload 7.12 Mbps

5/28/2020 4:07 PM     Ping 37  /  Download 0.25 Mbps /  Upload 4.36 Mbps

5/28/2020 12:32 PM   Ping 69  / Download 0.13 Mbps /  Upload 1.23 Mbps

5/28/2020 12:14 PM   Ping 195  / Download 0.04 Mbps /  Upload 0.88 Mbps

5/28/2020 10:12 AM  Ping 79  / Download 0.19 Mbps /  Upload 1.78 Mbps

15 REPLIES 15
billbond4
Legend

Send a pm to the mods with your account details and location and they can investigate

Thanks

JamieRay
Scout

I have very similar issues, would love to know if you got this sorted!

Hi JamieRay,

 

After posting here the speed mysteriously improved and I now get the best speed I ever had:

6/24/2020 2:32 PM  Ping 17 / Download 5.79 mbps / Upload 3.80 mbps 

 

Nobody gave an explanation how this changed but one of the 3 mods did PM me so maybe give that a try.

 

I did also get a second package with Eir because I can't afford to lose internet again. It's the same price and gives me these results:

6/24/2020 12:04 PM - Ping 21 / Download 18.36 mbps / Upload 5.87 mbps

 

It's a shame really, I have been with three for years and it does seem they were interfering with my connection. 

I'm keeping both for now so will see what happens with time.

 

 

paddie
Frequent Visitor

Having same issue for weeks. Messaged three many times no reply. cannot speak to anyone on phone because of hearing problem. Had brief discussion on live chat was told to change settings on modem to 3g only so now have choice of 3g or no service.  phone internet even worse.

It could be a fault in your location ,send a pm to a mod with your details and location and they can investigate


paddie
Frequent Visitor

Do not think so billbond4 because if I stay up until 3am i can get 20mbps
download even with 3g only but thanks for the advice

Sounds like there is just more people using the data network in your location at the moment and there isnt enough bandwidth.

All you can do it move your router to a better location in your home to try and get as much out of the speed as you can


Hi, I have the same problem and I'm trying to send a message to one of the mods but I keep getting a message saying 'You have reached the limit for number of private messages that you can send for now. Please try again later'. This is my first time sending any type of message so what can be the problem?