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Cancel Broadband Contract

markfee
Investigator

Cancel Broadband Contract

Hi

 

I recently got fibre broadband installed and would like to cancel my broadband account with yourselves. I am in my final month now.

 

Account number is xx .... xxx.. 

 

Thanking you

 

Mark

 

*personal details edited by Mod

 

 

3 REPLIES 3
Three_Deborah
3 Mod Retired

@markfee , we're sorry to see you go for sure. 

 

But I'm here to help! First off, this is a public forum so I've edited your account number for your privacy. I've also moved it to our Broadband board. 

 

To cancel your Billpay broadband account, I'd need 30 days notice. So your account will fully cancel on the 17th of November. To request this, please send me a PM with your full name, broadband number, address and date of birth.

 

 

Hi Deborah

 

Many thanks for the reply.  i will pm on details.

 

no issues with the broadband and in all fairness served me well for years but cant pass up fibre.

 

thank you

@markfee, I'll get to your PM as soon as possible. Chat there.