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Failed cancel of mobile broadband in 2014

Scout

Failed cancel of mobile broadband in 2014

Hi there,

Three years ago I went to the then O2 store to cancel my mobile broadband subscription, I was told it was done. I do not check my account at all trusting your company, but last week I had a look for the first time in a long time and I'm still paying for the broadband three years later! 

Can you please advise the best way to sort it out?

Thanks,

Dearbhla

 

1 REPLY 1
Tutor

Re: Failed cancel of mobile broadband in 2014

Hi @Dearbhla, can you send me or one of the Mods a PM (private message) with the old broadband account details and we'll get this checked out for you?

Any other info that you can think of, such as which store you were in and the approx date, would also be super helpful Smiley Happy