We installed a Three Broadband modem a few weeks ago. Sales guy promissed 100 Meg, we are getting max 6 Meg and it's usually at around 2/3 Meg. I have moved the unit to different spots in the building beside windows etc and still no improvement. Can't even watch a low res youTube vid. How do I escalate this/cancel/get a refund?
When you say "trying t resolve it" did you go back to the store with it? if not, If it has been lieke that since day 1why didn't you return with it? @PlanD
Oh not the store okay, then there's the 14 day cooling-off period for distance selling (all distance selling products not just Three products, literally everything) What I'm trying to say is you had 14 days to send it back. Usually sales guys are working in a call centre making outbound or taking calls so they don't deal via email. At least if you've done that there is a paper trail that you were not happy with the speeds from the start Give one of the mods here a PM and see if they can help at all.
So it turns out that the masts around my house are all 3G not 4G as I was told by the sales guy (who didn't reply to my email - although there were plenty of emails prior to that). I just spoke to someone in Three and they have not sent it to technical to get sorted... Why this wasn't done in the first place is beyond me? What's more is that it probably won't get solved because of the amount of traffic on the masts and I will have wasted another week on this. Unbelieveable!
If they send it to tech isn't that for issues though? If you can only pick up 3G and are getting 3mbps that's kind of normal for 3G service in an area where there's lots of traffic. Mods are still here if you want to give them a try but it sounds like there's no issue with the service provided in your area apart from it not being 4G.