@Austinbyrnes Hi there and welcome 👋 Tell me, is your broadband Prepay or Bill Pay? The reason I ask is there is different criteria around getting your unlocking code. Take a look at All about: Unlocking your phone or router for all the info you need 👌
@Austinbyrnes Ah I understand and I'm delighted to hear that you're happy with the phone service you're receiving from us. Have you requested your unlocking code for your router through the link I posted above?
@Austinbyrnes Good morning. The criteria must be met in order to get the unlocking code. Pop me a PM with the broadband number and IMEI along with your full name, address and date of birth and I'll check it out for you 👍