@Caroline41 Hi there 👋 I'm happy to take a look at this for you. When did you notice your add on had dropped off? Have you changed your price plan recently? Let me know 👍
I'll check this out for you Caroline can you send me a PM with your mobile number, address, date of birth and we'll go from there? 😊
Hi Mobile number xxx xxxxxxx date of birth xx/xx/xx
Hi Caroline, I'll need you to private message us as I need to check your account. If you click on the first reply of this thread under Three_Lauras response you'll see send a PM, click there and we'll check this out.