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I'm in Moville Donegal but service says 02-UK


I'm in Moville Donegal but service says 02-UK

Hi - I signed up for the 3 unlimited data plan.  I am physically in Moville but the upper left of my home screen says 02-UK.  Does this mean I'm on a UK connection and not 3?  Why is my data usage being metered instead of unlimited?  Any help would be appreciated.


Thank you.

3 Community Manager

@Gilbert Hi there 👋 Tell me, have you manually selected 3Ireland in your settings? If not, give that a go and let me know how you get on 👍


Hi - thank you for getting back to me. Yes, I selected It is the only choice my Samsung Galaxey S6 will let me choose. I must be picking up a UK signal, perhaps the UK signal is stronger where I am physically located.
3 Community Manager

@Gilbert Pop me a PM with your phone number, full name, address including Eircode and your date of birth so I can access your account 👍


xxxx xxxxxxxxxxx
7 xxxxxxxxxxxxxxx, Donegal xxxxxxx


*personal details edited by Mod


3 Community Manager

@Gilbert I've edited your reply as it contained personal details and this is a public forum 😉 To send me a PM click on the link in my signature 👍


Hi - I'm not sure how to send a pm. Can you send me a link via the 3 web site?
3 Community Manager

@Gilbert I see your PM and I'll pop back to you over there 👌


Hi - was there any solution?  Thank you

3 Community Manager

@Gilbert I've just replied to your PM 👍