I have recently purchased a mobile broadband device - Huawei B535 - from your store, I have however received no invoice and can't locate it anywhere on the My3 account page. Maybe it's just me not looking in the correct place though, so I am wondering if anyone here can direct me to the proper place 🙂
As for the Broadband issue mentioned in the topic, it's related to speed and reliability.
I have been using your mobile broadband for months now and since the very beginning I have noticed a degraded service, with speeds going from being subpar (~2/3mb) during the day to relatively decent (~15/20mb) during the night.
On top of this, whenever I am using the broadband for any kind of download activity - even during the night - speeds are throttled down to less than 1mb within minutes. This sometimes happens even with streaming services such as Netflix, albeit it's less common.
Broadband signal is strong, and to the best of my knowledge I have a mast close to my location.
If it can be of any help for a comparison, I tried a mobile broadband from two of your competitors and didn't notice any similar issue, speeds have been reaching up to 35/40mb and remained constant during the day (still peaking at night but with little difference compared to the day). I need an unlimited broadband for work reasons and none of the competitors I had a chance to try offer it so switching is not an option.
I have opened a topic regarding this issue in April but received no suggestions and decided to wait some more time to see if the issue was only due to a temporary congestion or problem. Unfortunately despite the time passed nothing has changed and speed continues to be unreliable and throttled as described above.
I am resigned to the fact that probably nothing can be done, but still here I am trying again to look for help and suggestions.
