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Mobile Broadband

Pathfinder

Mobile Broadband

Can anyone offer help as to why I now cannot SEND ANY emails through the three.ie SMTP server. I have had issues since last September but I now cannot SEND ANY emails.

 

I am using Microsoft windows live mail 2012 application. I have had issue ever since we have changed from a fixed line broadband to wireless/gsm based broadband. It also seems Three.ie have a 4000kb limit on sending emails which has caused many issues for our business.

 

I ma getting the following error back when attempting to SEND emails (I have no issues receiving emails - but these come through eircom server I believe as our email address is an eircom.net)

The connection to the server has failed.

Subject 'TESTING2'
Server: 'mail2.o2.ie'
Windows Live Mail Error ID: 0x800CCC0E
Protocol: SMTP
Port: 25
Secure(SSL): No
Socket Error: 10061

 

Three.ie have been unable to resolve this issue since I hadve raised the problem last September 2017.

SMTP - mail2.o2.ie (this has worked up until last week)

PORT: 25

Server requires Autentication ticked.

23 REPLIES 23
3 Staff

Re: Mobile Broadband

Hi there, can you let me know what your APN is set to? If you can PM your number, address and date I'll be able to have a look at your account 👍

Pathfinder

Re: Mobile Broadband

Just sent PM now
APN: open.internet
Highlighted
Pathfinder

Re: Mobile Broadband

Any joy with a solution Stephen??

3 Staff

Re: Mobile Broadband

I sent you a PM, we need further info from you to check this out 👍

Pathfinder

Re: Mobile Broadband

Hi Stephen,

What additional info do you require on this??

Regards,

Pat O'Connor
3 Staff

Re: Mobile Broadband

I asked for you to send me on your number, address and date of birth so I can have a look at your account? If you can send them in a PM, please 👍

Pathfinder

Re: Mobile Broadband

Hi Stephen,

Forwarded some of this this info yesterday but see extra info now as
follows....

Account Name:
*****

My Name *****

Just logged into our Huawei wireless router now to APN settings
section......
APN - open.internet

Date since this issue started: since we changed to mobile broadband (please
check your system for the date as I dont have specific date at hand - but
issues have been continious).


Regards,

****

 

3 Staff

Re: Mobile Broadband

I've just edited your post as you posted your details publicly. Can you check your private messages as I've got back to you there. 

Pathfinder

Re: Mobile Broadband

Hi Stephen,

Thanks for that - any joy with a solution to this?? still no email working here for almost 2 weeks now with no real solutions being offered by three.ie??

Could you confirm the SMTP settings and the APN setting that three.ie require??

Regards,

Pat