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Non existance internet from 7-12

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Dubsy
Lookout

Non existance internet from 7-12

Does this happen to anyone else. During the day and early morning i have download speeds anywhere from 40-50 mbps and as soon as it hits 7 o clock boom i barly has 1mbps. Sometimes is so slow i csnt even do a speed test. Now i have spent 800 euro on a top of the range booster trying to solve this problem and it still is there. Three online chat insist there is nothing wrong and never seem to want to try and help me. I usually get a text a few days after talking to them saying the issue has been resolved when it hasnt so i just have up with them.
1 ACCEPTED SOLUTION

Best Answer
Three_Laur
3 Community Manager

@Dubsy @Kev0 Hi there. Sounds like you’ve both had investigations ran into your areas as your recent speeds are not close to what you got before. Investigations are opened to figure out if something was happening with the mast you connect to. If there’s no fault found there's nothing our engineers can do with regards to the mast. The amount of data users in your area at a specific time can impact your speeds. This is an external factor that we have no control over. As much as we'd like to guarantee a consistent signal and speeds, unfortunately, we can't.

 

@Kev0 as we’ve chatted before I know you’ve completed all the relevant troubleshooting steps, thanks for that and I’m sorry they didn’t work.

 

@Dubsy Talk me through the steps you’ve completed so far? Have you had a look at All about: Broadband Coverage?

 

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6 REPLIES 6
Kev0
Regular Visitor

Yes it's been happening to me since the 5g rollout. 4g speeds do exactly as you describe. I have been through all the hoops with 'support' and they will do nothing to fix the problem. Unfortunately a lot of us can't get 5g yet so we just have to suffer and wait.
Three_Laur
3 Community Manager

@Dubsy @Kev0 Hi there. Sounds like you’ve both had investigations ran into your areas as your recent speeds are not close to what you got before. Investigations are opened to figure out if something was happening with the mast you connect to. If there’s no fault found there's nothing our engineers can do with regards to the mast. The amount of data users in your area at a specific time can impact your speeds. This is an external factor that we have no control over. As much as we'd like to guarantee a consistent signal and speeds, unfortunately, we can't.

 

@Kev0 as we’ve chatted before I know you’ve completed all the relevant troubleshooting steps, thanks for that and I’m sorry they didn’t work.

 

@Dubsy Talk me through the steps you’ve completed so far? Have you had a look at All about: Broadband Coverage?

 

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Hi thanks for the response. I don't have 3g reception currently where i am so 4g is my only option. I tried resetting the device many times and was brought into some settings with the help of online chat before but nothing helped. Also tried new routers which also didnt help. Its just strange how my speeds can be so fast outside peak hours and then not work during congested hours. At least now i have an answer as to what the problem is. Just one nore thing. Is there any way to change what mast im connected to as i know the one im connected to is the other side of my county even though there is a mast 8-9 miles away from me ok the side of a mountain?

Three_Laur
3 Community Manager

@Dubsy Good morning 👋 Have you tried moving the router to different parts of the house and pointing it in different directions based on the location of the mast you wish to connect to? If not, give that a try 👌

 

 

 

Ok so what i did was got a router that can connect to 3g and 4g. I switched to 3g 24/7 and this router can pick up the signal where my phone can't. Internet is usually a constant 20 mbps which is decent for me. Yere 4g network is way to overcrowded
Three_Laur
3 Community Manager

@Dubsy Thanks for reporting back. It's always good to read what steps have worked for members 👌