Sky On Demant not working

[Ckeane]

Hi. My Sky On-Demand stopped working only recently. It was always working up until then with my Sky+. My Sky box is connected to 4G router with 3 Ireland SIM. On Demand fails with "No subscription" or "Failed". Sometimes some of the show will down load and then fail.

I have spoken to Sky and when I told them that I was with 3 Ireland they said that its an issued with a recent update or something with 3 ireland.

Just wondering of any one has a fix for this 

Thanks

[LauraH]

@Ckeane Hi there, I'd love to look into this with our tech team if that's ok with you? Pop me a PM with your number, full name, address and date of birth and we'll go from there 👍

[billbond4]

there was a thread on this https://community.three.ie/t5/Billpay/Hi-can-t-download-sky-on-demand-using-mobile-hotspot/td-p/7667...

I would suggest you try disconnecting other devices from your network and see if that helps