Our Business have been having serious issues with not being able to SEND any emails on the Three.ie SMTP server for the past 3 weeks (plus ongoing issues since last September 2017) - I commenced a post here on the 27/02/2018 and as of ths morning and after 4 different Three.ie reps I am yet to get any valid feedback or solution (apart from the standard "we are checking with Tech Dept" response) - the standard of support for three.ie customers is really dissapointing.
Who can I escalate this issue with to get a valid response - (our account manager has also failed to rectify the issue) - Who in Three.ie can go through all setting on my router and confirm Three.ie smtp settings??? Is there any way I can access the Tech team directly by telephone?
Hi there, I've got back to your DM. Apologies for the delay but we are working with our tech team to resolve this as soon as possible.
Hi @Extraspin 👋 Our tech team are continuing to work on this. As soon as we have an update, we'll keep you posted. Mairéad 👍
I've been hearing that for the last 6 weeks, thanks.
a) have you any suggestions on smtp email settings I can use instead
b) can you send me some ideas from your tech team on other options to help me out here or
c) maybe you can get someone from the tech team to ring or contact me??