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Would like to cancel broadband.

SOLVED
MattH
Lookout

Would like to cancel broadband.

Hello,

 

I've been trying to access the "Message Us" feature on the website but it keeps saying "Please refresh the page and start a new conversation". I do that, but it doesn't work.

 

So here I am.

 

I would like to cancel my broadband.

 

Contract expired on 18th Mar, 2020

 

Regards,

Matt

 

 

1 ACCEPTED SOLUTION

Best Answer
Three_Laur
3 Community Admin

@MattH No problem, pop me a PM with your details (broadband number, full name, address and date of birth) and I'll look after it for you. I'm also wondering if clearing your cache will fix the Messaging problem! 

 

 

 

 

 

View solution in original post

3 REPLIES 3
Three_Laur
3 Community Admin

@MattH Hi there, I'd love to help you out here. Have you been able to chat with our Messaging team since you posted? If not, let me know why you'd like to cancel and we'll go from there. I'd hate to see you leave us 😞

 

 

Hi Laur,

 

The Message Us feature still isn't working for me.

 

The speed was good at our former location (10+Mbit), but since moving house, the speed is very poor (<1Mbit).

 

Thanks

Three_Laur
3 Community Admin

@MattH No problem, pop me a PM with your details (broadband number, full name, address and date of birth) and I'll look after it for you. I'm also wondering if clearing your cache will fix the Messaging problem! 

 

 

 

 

 

View solution in original post