@Mohanks Good morning, lets take a look at this for you. Have you checked your Eircode on our coverage checker to see if you're in a 4G area? Also, I know you mention that you've rebooted your router already but take a look at this great blog too for other tips and tricks on improving your signal 👉 click here
@Mohanks I'd like to take a look at that ticket if that's ok with you? Pop me a PM with your number, full name, address and date of birth so I can check it out 👍
Gonna save you the bother of jumping through hoops with customer services. They girls here will do their best for you but when you get to the IT section after a long time of going round in circles, they will tell you that 2mbps is an acceptable speed. This was my experience. You will have the same. Many others have the same experience. It's a national issue that three will do nothing about. I personally feel it's on purpose. Call me paranoid. I was receiving 100mbps+ before this unexplainable issue has started.
Hope I save you some hassle.
How is 2mbps acceptable for a 4G connection though? Aren't there any standards that they need to be healed accountable to?
Technically, these aren't the performances that were promised , since they market the wifi as "4G"
I've copied over the text from their terms.
Contractual speeds - Regulation (EU) 2015/2120
The estimated maximum upload and download speeds achievable at least once in any 24 hour period in realistic usage conditions (the “Contractual Estimated Maximum Upload and Download Speeds”) under your agreement(per technology) made available by Three Ireland (Hutchison) Limited and Three Ireland Services (Hutchison) Limited are as follows:
Estimated max. (download) 4G: 10Mbps
For what it's worth I comply agree with you but I am just trying to save you the bother of empty promises to 'solve your problem', they won't.