Getting ready for U-Know! The U-Know Knowledge Management system has now been deployed.
You must start using the U-Know KM by Friday 16th Oct. You can check for recent updates and important FAQs about the deployment here.
You can give feedback / log issues with the deployment team here.
In July 2024, Three Ireland moved to online billing. This means if you become a Business customer with Three, upgrade your contract, or add a new connection to your account after July 2024, you will automatically be set up for online billing.
For new Three customers, you will be able to request paper billing when making your first device purchase, but for anyone upgrading or adding a new line (phone or broadband), you will be able to switch to paper billing by following the steps outlined in this article.
Please note that paper billing has a monthly charge of €2.84 ex. VAT (€3.49 incl. VAT) per bill.* For more information on this and a full breakdown of charges, please click here. (Charges for online billing will only be applied if new terms and conditions are agreed to after 30th July 2024.)
Existing Three Business customers will have received an SMS or email before July 2024 to advise you of this incoming change. This notification informed customers of what steps to take if they wish to continue receiving paper bills.
What is online billing?
Online billing means that your bills will no longer arrive by post. Instead, you will access your bill online through your My3 account. All you need to do is log in to My3 to take a more detailed look at your bill.
A notification will be sent to the account’s authorised contact by text or email when a new bill is ready to view.
Why move to online billing?
Online billing is faster and easier to access! Your My3 account gives you 24/7 access to the last 12 months of your bills.
From your My3 account, you will be able to print or email any of your bills from the last 12 months.
Online billing will help Three and our customers to do their bit for the environment by reducing our carbon footprint.
Please be aware that only the account's authorised contact will receive a notification alerting them when a new bill is available to view. If you are the authorised contact and are not receiving notifications, please click here to chat with Three’s Messaging Team.
No, you will not automatically receive a charge of €2.84 ex. VAT (€3.49 Incl. VAT) per bill.
Please be aware that if you upgrade your contract or add a new connection to your account after July 2024, you will automatically be opted into online billing.
I no longer wish to receive my bill online. What do I do?
Don’t worry, Three is committed to supporting our customers with additional needs. Should you require paper billing due to an accessibility requirement, we are happy to provide this service for you at no additional cost.
If you upgrade your contract or add a new connection to your account after July 2024 in a Three Store, please advise a staff member of your accessibility request for paper billing. If you forgot to advise the in-store Three staff of your accessibility requirements, contact Three Customer Care by calling 1913 and our team will ensure that you remain on paper billing free of charge.
