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Online Billing

Online Billing

 

From July 2024, Three Ireland will move towards online billing. This means if you become a Business customer with Three, upgrade your contract, or add a new connection to your account after July 2024, you will automatically be set up for online billing.

 

For new Three customers, you will be able to request paper billing when making your first device purchase, but for anyone upgrading or adding a new line (phone or broadband), you will be able to switch to paper billing by following the steps outlined in this article.

 

Please note that paper billing has a monthly charge of €2.84 ex. VAT (€3.49 incl. VAT) per bill.* For more information on this and a full breakdown of charges, please click here. (Charges for online billing will only be applied if new terms and conditions are agreed to after 30th July 2024.)

 

Existing Three Business customers will have received an SMS or email prior to July 2024 to advise you of this incoming change. This notification informed customers of what steps to take if they wish to continue receiving paper bills.

 

 

What is online billing?

Online billing means that your bills will no longer arrive by post. Instead, you will access your bill online through your My3 account. All you need to do is log in to My3 to take a more detailed look at your bill.

 

A notification will be sent to the account’s authorised contact by text or email when a new bill is ready to view.

 

Why move to online billing?

Online billing is faster and easier to access! Your My3 account gives you 24/7 access to the last 12 months of your bills.

 

From your My3 account, you will be able to print or email any of your bills from the last 12 months.

Online billing will help Three and our customers to do their bit for the environment by reducing our carbon footprint.

 

FAQs

How to register for My3?

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Registering for My3 is quick and easy! Click to watch a video on how to register.

 

Where do I find my online bill on My3?

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To view your bills, log in to your My3 account.

From the My3 dashboard, select “View All Bills”.

 

How do I find my older bills?

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To view your bills, log in to your My3 account.

From the My3, dashboard select “View All Bills”.

Select the bill you need from the “View Bill” drop-down option.

 

Who can access the bills online?

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Only the account’s authorised contact has access to view bills online.

 

What if I’m not receiving notifications?

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Please be aware that only the account's authorised contact will receive a notification alerting them when a new bill is available to view. If you are the authorised contact and are not receiving notifications, please click here to chat with Three’s Messaging Team.

 

What if there are no bills available on My3? 

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If you are the account’s authorised contact but there are no bills available when you log in to My3, please click here and chat with our Messaging Team who will be happy to assist you.

 

What is the charge for paper billing?

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Moving from online billing to paper billing will result in a charge of €2.84 ex. VAT (€3.49 Incl. VAT)  per bill.

 

I’m an existing Business Customer that opted to remain on paper billing. Will I receive a charge per bill?

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No, you will not automatically receive a charge of €2.84 ex. VAT (€3.49 Incl. VAT) per bill.

Please be aware that if you upgrade your contract or add a new connection to your account after July 2024, you will automatically be opted into online billing.

 

I no longer wish to receive my bill online. What do I do?

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If you no longer want to receive your bills online, you will need to contact Three Customer Care by calling 1913, or click here to chat with our Messaging Team.

Please be aware that moving to paper billing will result in a €2.84 ex. VAT (€3.49 Incl. VAT) charge per bill.

 

*Will paper billing remain accessible? What does this mean for me if I have additional needs?

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Don’t worry, Three is committed to supporting our customers with additional needs. Should you require paper billing due to an accessibility requirement, we are happy to provide this service for you at no additional cost.

If you upgrade your contract or add a new connection to your account after July 2024 in a Three Store, please advise a staff member of your accessibility request for paper billing. If you forgot to advise the in-store Three staff of your accessibility requirements, contact Three Customer Care by calling 1913 and our team will ensure that you remain on paper billing free of charge.

Click this button to open the 3.ie/chat page and message us now.


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