Turn the modem on and connect it to the computer.
If the installation wizard doesn't start automatically open Computer and double click on the Broadband logo.
If the modem isn't listed in Computer plug it in to a different USB port.
Follow the instructions to install the software.
If you are unable to install the modem open Control Panel and uninstall any previously installed modems.
If you are still having issues try turning off your anti-virus or firewall software.
You should also try installing the modem on a different computer to see if the issue continues.
The installation wizard will open automatically.