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How to Reset Your My3 Password

How to Reset Your My3 Password

If you have been locked out of your My3 account, you will need to reset your password.* 

 

To reset your password, go to the My3 login page, click the 'Forgot password' link, and follow the below steps:

 

1. Enter your ThreeID (email address) in the box provided and click 'Submit'.

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2. You will receive an email containing a verification code. Enter the code and click 'Submit Code'.

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3. Enter a new password and click 'Submit'. 

Please note that your new password cannot be the same as your previous password. It also must have a minimum of 8 characters, and contain one upper case letter, one number and one special character.

 

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4. Click 'Login Now' to login using ThreeID.

 

Broadband Customers

If you are a Broadband customer, you can also follow the steps above. If your username is your Broadband number, you can get the code in the Connection Manager or by putting your SIM into a Three phone.

 

*Please Note: If you have registered for ThreeID using a social media account, please visit the respective social media platform to make any change to your username or password.

 

Update My3 Username

See How to Update My3 Username for more info.

 

Do you need more help? Why not ask the 3Community and benefit from the experience of over 90,000 members.

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