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Factory Reset

Factory Reset

Thinking of giving your old phone to a friend but need to reset it first? Follow the instructions below to use the menu options available per operating system / device type.


If your phone is not responsive and you need to do a hard reset (using the power / volume buttons to complete the reset) we recommend you check the manufacturers websites for additional support as the process may vary between models. 


Warning: resetting your phone deletes all of the phone data, accounts, and settings. The data on your SIM / Memory cards are not affected.


Windows Devices:

  1. In the App list, tap Settings. .
  2. Tap About, and then tap Reset your phone.
  3. You'll receive two warnings. If you're absolutely sure you want to restore your phone to its factory settings, tap Yes, and then tap Yes again. It might take a little while for the process to complete.

iOS  - Apple iPhones:

Open iTunes on your Mac or PC.
If you can't access a computer and your device still works, you can erase and restore your device without a computer.
Connect your iPhone, iPad, or iPod to your computer with the cable that came with your device.
If a message asks for your device passcode or to Trust This Computer, follow the onscreen steps. If you forgot your passcode, get help.
Select your iPhone, iPad, or iPod when it appears in iTunes.
In the Summary panel, click Restore [device].
Click Restore again to confirm. Then iTunes erases your device and installs the latest iOS or iPod software.
After your device restores to factory settings, it restarts. Now you can set it up as new.


Android Devices:



  1. Now navigate to Settings -> Backup & reset -> Factory Data Reset -> Reset Phone.
  2. Then choose option option "Erase everything", and confirm that.
  3. Success!


The most convenient way to do a factory reset is via the settings. 1. From the Home screen, press , and then tap Settings. 2. Tap SD & phone storage > Factory data reset. 3. Tap Reset phone, and then tap Erase everything.



From a Home screen, tap Apps Apps (located in the lower-right).
From the Apps tab, tap Settings.
From the Personal section, tap Back up and reset.
From the Personal data section, tap Factory data reset.
Tap Reset device.
Note If presented, enter the current passcode or draw the unlock pattern.
Tap Delete all.



To reset your phone to factory settings and erase all the data on your phone, touch Apps > Settings > Backup & reset > Factory data reset > Reset Phone.