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Voicemail how to reactivate

Tatjana_50052
Investigator

Voicemail how to reactivate

Hi, trying to reactivate my voicemail but don't have much luck. Tried all the MMI codes, read throughout all solutions, chat to customer service - that was a real waste of time. And now I decided to ask for help here.

 

3 REPLIES 3
Three_Niall
3 Community Admin

Hey @Tatjana_50052, thanks for posting here, I would recommend calling 171 where you should be asked to set up your voicemail. When someone is trying to call you are they receiving any message on their end when they go to leave a voicemail and can you remember how you deactivated your voicemail as it may also be a device setting.

Hi, @Three_Niall , thanks for the advice. My problem was not with setting up the Voicemail or using my phone setup, I needed Tech support to solve the issue in the background. So after loosing 2+ afternoons on useless Chats, e-mail to Support, calling Support to actually talk to a real person I realised that I need to insist that Service request should be risen. So, I used final Chat to asked for SR, because some of us know when problem is not in our device or our User skills, but it is job for technical support. Another problem is these contacts are not recorded, so everytime I had to repeat my problem, and be polite reading/listening same instructions over and over again because they think all users are the same, dumb and technically illiterate. So, when I got SMS with my ticket number, I checked status of Voicemail through my phone setting and was pleased to see that all forwardings are working, final proof was extending ringing time to 30sec using MMI code. So, I'm done now, my Voicemail is working and no missed calls will be not answered again. Good luck to us all, with solving of our little networking problems!

Hey @Tatjana_50052, thanks for posting here and I'm delighted to hear that your voicemail issue has now been resolved. When our agents are asking troubleshooting questions the reason for this is because they are trying to help find the problem so that they can raise the correct case and provide the correct information for the technical team when raising that case if necessary and I can assure you that it is not because of the reason you have listed. By having the correct information it makes it easier for the technical team to get this resolved and I'm delighted that they were able to get this resolved for you. 🙂