Hello 3Community,
We have some customers who are on legacy plans that do not include All You Can Eat Data. When data usage is detected the €2 Daily Pass is activated. This €2 is for usage of up to 200MB per day and usage over 200MB is charged at €1.01 per MB.
Here on 3Community our members have switched off mobile data and followed the checklist below;
If you have received notification of this charge, let us know the time, date, and amount of data used, along with the type of phone you are using. Please comment below.
@Wilf Hi there, have you gone through the check list on the original post? How much data was used?
Let me know
Hi there, my account is also being deducted credit for data that is not used. Data on phone is turned off, gone through the checklist.
Name is Wil
*personal details edited by Mod
@Wilf , remember this is a public forum so I've edited your personal details for your account security. Can you send me a PM? You'll find a link in my signature 👇
Just checking if this is the correct adress to send a PM
@Wilf , if you check under my post ( my signature part) you'll see "send me a PM". If you click on that you'll be able to send me your details privately
PM sent