Recently, my account was being charged €2 each day for data even though I was not using my phone for internet access.
I was not informed of this charge in advance and I consider it to be stealing because you took in the region of €20 from my account without my having been informed in advance and I had not agreed to such charges.
You daily message did not say how to turn off this charge and there was no way either to do so online.
This is very poor service and a rip-off.
@Anonymous thanks for getting in touch. These charges are daily charges for 500 MB for data. If your plan/data add on has expired you would be charged €2 daily. If you don't use data I'd recommend switching off all your data settings on your phone so that you don't incur these charges going forward.
@Anonymous Have you still been charged for the daily rate since you reached out here? If so let me know as I'd like to check it out for you further. You can pop me a PM and I'll take a look at your account then. Thanks'
@Anonymous can you PM me your details as I'd like to look into these charges further for you?
Hi, I just got charged €2 yesterday for the exact same thing. And I wasnt aware of this as I dont use mobile data on my phone
Thanks,
David
@Anonymous Is your mobile data on in your network settings or have you sent any long SMS/MMS or Emojis with your SMS. If you have it on or if you have sent any of those texts then for them to be sent your phone uses the data. What type of phone have you?
Send a PM to the mods and they can check it for you but as far as I'm aware there's no charge if data wasn't used by your phone.