@Anonymous Hi there, by any chance, do you have WI-FI assist switched on? If it is, when the signal on WI-FI weakens, mobile data kicks in to maintain the connection.
@Anonymous very strange that this happened when all the options in your settings were off 🤔 I'd like to check out your account, can you PM me your number, full name, address, and date of birth, please?
Thanks @Anonymous I've got back to your PM now 👍
This happened again on Wednesday for some reason. Data saver on... mobile data off
Samsung S8... very frustrating to be charged so much for nothing
My plan is three essential... the 2€ charge was middle of night for 0.35kb
07/08/19 03:44 | 0 | 0.35KB |
I topped up by 20€ recently...
@Anonymous Thanks for the update and I will have this investigated for you. I've replied to your PM this morning.