I moved onto Pre-pay a month ago from bill pay. I was supposed to be put onto the 20 euro plan. My first top up, I bought in the shop when I should have topped up online. In less than 5 minutes, ten euro of credit was gone. I rang up because how do you use that much data in less than 5 minutes?
Not one person would accept that this does not seem right at all. While I was talking to customer service they realised that I hadn't been put on the plan that I was supposed to be. They raised a ticket to get me put on the twenty euro plan, which has been reduced to ten euro until October. I was told that I was now on the twenty euro plan and that I needed to just top up every month by 10 euro until October. I topped up 10 euro and got my unlimited data for the month. I just let the ten euro that disappeared ago. I just wanted to get it sorted.
Now for the past month, when I log in to my account, I've been seeing that I'm on the twenty euro plan. This morning I top up ten euro again, nothing, no data, nada. I get in contact with customer support, they tell me that I'm not on the 20 euro plan and that they've put me on the 20 euro plan and now I need to top up 20 euro? Not even a word about the 10 euro I topped up by this morning. It's only supposed to be 10 until October.
I ring 1913. The agent first says that I was on the 15 euro plan and that I was told when the ticket was raised that I was on the 15 euro plan and that I was told I would have to contact Three at a later stage to get on the 20 euro plan. Why would I agree to that? I was told that I was on the 20 euro plan. I spent 45 mins on the phone with the agent and the story then changes to that I was on the 15 euro plan and that it was changed by me?
I asked to speak to a supervisor because at this stage the agent is gaslighting me, telling me that if she and the other agent (who told me I was on the fifteen euro plan and would need to get it changed later to the twenty euro plan) are telling me something then it must be me who is wrong. At the end of all this, she just sent me a link to the customer contact form.
At this stage, I just want to switch to another network. People make mistakes, I understand this, but as a customer, I think that I deserve better than this.
