@Nathan160458 Hi there, let's take a look at this for you in PM ( I see your PM and will get back to you as soon as possible)
In the meantime, can you tell me here, have you checked your balance to make sure the top-up when through? What number did you call to contact Three and at what time? I'm wondering what you didn't get through to somebody.
Oh, I've also moved your post out of the Living Room board and to the Prepay area which is the best suit board for your query 👍