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Accidental top up

SOLVED
SarahB
Lookout

Accidental top up

Hi,

I ran out of credit this morning and asked my partner to top me up but quickly told him it was okay when I managed to get WiFi. I topped myself up and then received a second text saying I had topped up again! He hadn't seen my second message so now I have double the credit. Can someone help so that I can get one top up reversed?

Many thanks,
Sarah
1 ACCEPTED SOLUTION

Best Answer

🤗 Morning @SarahB thanks for the PMs and I'm glad that we've come to an agreement 💪

 

 

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5 REPLIES 5
Three_Deborah
3 Community Admin

Oh no 🙊 it's terrible when there's an accidently top-up . @SarahB your boyfriend probably didn't see your second message because he was busy helping with the top-up on his side. So sweet 🤗

 

Can you tell me which plan you are on?

 

Hi Deborah,
That's exactly what happened!!! I'm on the €20 top up unlimited plan.

Let me know if you need any more info!

@SarahB I'm sure there's a life lesson here somewhere!

 

Right, as for the top-up, I won't be able to refund it but there are other options. First I need to check your account. Send me a PM with your full name, number, address and date of birth as soon as your rank changes to scout or lookout

 

 

 

Pm sent, thanks Deborah

🤗 Morning @SarahB thanks for the PMs and I'm glad that we've come to an agreement 💪

 

 

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