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Add on not working

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Add on not working

Hi. I purchased 500mb once-off add on for 28 days on January 4th but it is not working. Insted when i turn on data it takes off 2EUR each day. I didnt check my balance everyday and it has now taken off 10EUR for 5 days!! And Im outside Ireland but in add on it says that EU roaming is included.
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3 Moderator

Re: Add on not working

Hi @IIzeFI, can you send your details in PM please and I'll take a look at this for you now? I'll just need your number, address and date of birth please.