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All my PAYG credit gone even though I had phone turned off

Geolong
Investigator

All my PAYG credit gone even though I had phone turned off

I powered my phone off last night before midnight as I was due to top up today. Topped up on line he morning with my tablet on wifi and low and behold my balance is now only €20. Just before midnight when I powered off the phone it was over €119. How can this credit be gone when the phone was powered off untill I topped up
12 REPLIES 12

I have a scheduled top of 20 euro every 28 days which gives me unlimited three to three calls and texts and unlimited data

@kacistos thanks a million for coming back with that info. Did your scheduled top-up go through this month? Can you tell me the date you had it scheduled for 👍 

I wouldn't hold out any hope of getting your credit back. Three still insisting my data was on,even though it wasn't