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Allowance expiry?!!!

Allowance expiry?!!!

I ordered a €20 prepay sim on 27/12. It never arrived.  After not find any support whatsoever anywhere online I eventually went and queued outside the Three shop in Carlow for a pandemic heightened half an hour to get a 'replacement' sim.  When I finally got it working, I log in and find out my allowance expires on the 26th January!! That means that my month allowance started when I ordered the SIM card?! Even if it had arrived within 2 days I’d still be paying for 2 days where I could not physically use the sim due to it not being in my possession.  As it is, through no fault of my own, I’m paying for a months allowance and only being given 18 days!!! Seriously? 

1 REPLY 1
3 Community Manager

@Irrelevant Uh oh, that's not what we like to hear. I'd like to look into this for you and to do that I'll need access to your account. Send me a PM with your phone number, full name, address and date of birth and we'll take it from there 👍