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Another Pixel 5 5G query

SOLVED
DmCar
Scout

Another Pixel 5 5G query

Hi, 

 

Similar to other users, I have bought a Pixel 5 and I am not receiving 5G. I've taken all the appropriate steps (5G booster etc etc) and it's still on LTE. I am also in a 5G enabled area (Dundalk)

 

Is there any way you can give me any information as to when it's going to work, have you any idea at all? I changed my plan especially to avail of 5G, which I wasn't overly keen on, and paid for a service I can't receive. 

 

The Pixel 5 supports Three Ireland's 5G Band - what is the problem?

 

Thank you

1 ACCEPTED SOLUTION

Best Answer
DmCar
Scout

This has been solved - March Pixel update enabled the device to operate on Three Ireland. 

 

 

View solution in original post

2 REPLIES 2
insider
Explorer

Hello DmCar, pixel phone's 5G is not compatible with 3 yet. Three should clearly write the supported phones on their webpages. In the upcoming months(at least 1-2 months), the phone should get an update to be compatible with 3 5G.

I would suggest you request refund for 5G addon.

DmCar
Scout

This has been solved - March Pixel update enabled the device to operate on Three Ireland. 

 

 

View solution in original post