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Balance

Ana1
Scout

Balance

I’d like to know why my balance is not keeping the value that I topped up?
I received a message like this: From Three: Thanks for topping up using AIB Internet Banking. Your new balance is 0 EUR. Check options at www.three.ie/my3
1 REPLY 1
Three_Laur
3 Community Manager

@Ana1 Hello there, welcome to 3Community 👋 I'm wondering which price plan you're on? If you're on 3 Prepay 15, 20 or 30 then the relevant credit amount is deducted for your price plan benefits. Let me know 👍