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Bank of Ireland top-up not recieved

Abreen31
Regular Visitor

Bank of Ireland top-up not recieved

I told up my daughter's mobile on 14 April via BoI top-up. She still hasn't received it. Any help would be appreciated.
3 REPLIES 3
Three_Deborah
3 Community Admin

@Abreen31 I'm a BOI customer as well, and sometimes I need to check the web version of Banking365 to see if the transaction is pending or completed as it doesn't show up on the app. Can you try this and let me know if the top-up is showing completed or pending? 

Abreen31
Regular Visitor

The top up was completed on 14 April. I phoned BoI to check whether the delay was caused by an issue on their side, but it was completed on 14 Apr.

Thanks a million for checking, can you pop me a PM with the phone number?