Can't make a purchase with my available credit

[Anonymous]

I'm a loyal Pre-Pay customer of Three with 2 plans. Recently I had to get a replacement SIM, which is from Three. My old one was from O2, which stopped working, but my number I kept from Vodafone. I have a problem now online to make a purchase via my available credit, which I used to do several times before. It keeps saying that my Vodafone account is not active and to contact Vodafone. Please can you help.

Also my previous SIM I was able to lock, but not this replacement SIM.

[Anonymous]

Hi @Anonymous 👋 Are you experiencing this via Play Store? You can request a sim lock from the security settings on your phone 👍 Mairéad  

[Anonymous]

No this is a purchase I make through Innogames, within Forge of Empire.

[Julie_D]

Hii there, can you PM us the number you're having an issue with, your name, address and DOB also? I'll check this out. 

[Anonymous]

Thank you in Advance