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Can't schedule topup

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Can't schedule topup

I've tried with Chrome and Firefox. After I click [Create] on the Scheduled Top Up screen it just reloads the screen. There's no error message and the top up doesn't appear to be scheduled.

12 REPLIES 12
3 Community Manager

@Rossmc Hi there and welcome 👋 Talk me through what you're seeing when your scheduling the top-up and we'll go from there 👍

 

 

Hi there,

Thanks for the reply.

I've tried on multiple different browsers and after I click [Create] on the Scheduled Top Up screen it just reloads the screen. There's no error message and the top up doesn't appear to be scheduled.

Could you please advise on the a workaround?

Thanks,

Ross
3 Community Manager

@Rossmc thanks for getting back to me Ross. Have you tried setting this up on the app yet by any chance? I may need to pass your info to our tech team so pop me a PM with your phone number, full name, address and date of birth 👍