@Murrmurr Hi there, it's quite possible that you were on one of our legacy plans which are no longer available to customers. If this is the case, we won't be able to change you back on to this. Let me know the details of of your old plan so we can confirm.
I switched to the new plan believing it was similar, but was not aware that I do not get to use the credit I top up with.
So I would like to be returned to my old plan please?
As I am still within the 14 day cooling off period this shouldn't be a problem.
@Murrmurr Sounds like 3 Prepay. This plan is no longer for available, but look, we can try 😊Have you topped up already for 3Prepay 20 to activate that plan? If so, any further changes in price plan will need another top-up. Pop me a PM with your full name, number, date of birth and two numbers you've called or texted in the last 7 days 👍
I am in the same situation. Would it be possible to help me out as well? I figured out only today that the new plan debits the amount instead of giving it as credit. I'd really love to have my old 3pay plan back. I was really enjoying it.