Over the past number of months I’ve been having issues with my data add on. I have been on a 1GB recurring data add-on at €9.99 per month and if this runs out I usually purchase a once off 500MB add-on. I’ve been having issues adding this manually and have always had to contact customer services or I would be charged a €2 day pse each day. Anyway my data add-on did not recur last week as usual and I was being charged €2 per day every day since then (pure robbery!) so I contacted live chat only to be told they cannot explain why my add-on didn’t recur. No record of it. So I ask for them to apply it manually. Was told by Nazir, Pratsika and numerous others that they cannot due to a technical fault. I was told to text add data only to get this message back “ From Three. We are unable to process your request. Check
www.3.ie/sms for more details.” anyway contacted again and was told it would be looked into as priority. Given SRS-2978013 as a ref number but as of yet I’ve heard nothing. Meanwhile if I turn on my mobile data I will be charged €2 per day until this issue is resolved. Completely unacceptable. Can someone please update me and let me know when issue can be resolved?