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Charged for 0kb of data

peristeronic
Explorer

Charged for 0kb of data

 

Posted this in a different section of the community yesterday, reposting here after having found this section again:


€1.34 has come off my credit for 0kb of data.

 

snipagain.png

 

 

While the three staff have been helpful in refunding me the €2 when this has happened in the past, on the most recent occassion in a PM I was told that the charges were correct, and basically, tough. I didn't have the time to continue to dispute back at the start of March, nor when it happened again once more since.

 

My phone was sitting on my desk unused. Data/roaming/location/everything is off. There are no APN settings on the phone. My recent app usage showed an hour since the last app was used. I got a text to say my balance was low, and when I checked, I found the above.

 

Here are some threads of much the same thing happening to other people in the past, I'm sure there are more to be found:

https://community.three.ie/t5/Prepay/Internet-charge-of-2-but-mobile-data-is-switched-off/td-p/75645...
https://community.three.ie/t5/Prepay/Unexpected-2-day-data-charges/td-p/761149
https://community.three.ie/t5/Prepay/2-daily-data-charge/td-p/761004
https://community.three.ie/t5/Prepay/daily-2-robbery/td-p/761335
https://community.three.ie/t5/Prepay/2-data-charge-APN-blank-Data-off-Nothing-on-recent-usage/td-p/7...
https://community.three.ie/t5/Prepay/Missing-credit/td-p/762413
https://community.three.ie/t5/Prepay/Credit-is-disappearing/td-p/762286

https://www.reddit.com/r/ireland/comments/b1gbig/anyone_else_get_this_your_eur2_daypass_has_been/

 

I would like to be refunded for each time this has happened that I have not been refunded for.

I would like to know exactly what data I have been charged for.

 

Various agents have proposed that mobile data be turned off on my account at their end, but this suggestion does not work for me. I prefer to keep that option available without having to contact the three staff to turn it on again. I wish to stop having credit taken from my account without my having initiated it.

 

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