Charged for data despite having 500MB data plan

[BKen]

On 9th October my €20 topup expired. I had €13.82 credit left so I bought a 500MB add-on. That left me with €8.82 balance. However I noticed today that my balance has gone to €0.

Looking through usage history I was charged €6.06 for 6144kB and €0.51 for 517kB for data on 16th October, but I would still have had data left as my account right now shows I still have 153.8MB remaining.

Why was I charged for this data? 

[Three_Deborah]

@FrankRyan Hello and welcome to 3Community. I can check this out for you, do you also have the 500mb data add-on? If so, pop me a PM with your phone number, full name, address and date of birth to get the ball rolling 👌

[AmandaC]

This also happened to me. May I know what’s the problem?

Amanda

[Anonymous · Accepted solution]

From my experience My3 takes hours to update. If you use up your 500MB it will take a few hours to register, I've gotten low data texts 3 hours after using up the add-on. 

If your phone's settings has a data usage tracker I'd recommend using that instead.