Great Phone Offers With All You Can Eat Data | Three.ie

Charged for data usage with all data turned off, again.

Explorer

Charged for data usage with all data turned off, again.

 

€1.34 has come off my credit for 0kb of data.

ThreeSnip.png

 

While the three staff have been helpful in refunding me the €2 when this has happened in the past, on the most recent occassion in a PM I was told that the charges were correct, and basically, tough. I didn't have the time to continue to dispute back at the start of March, nor when it happened again once more since.

 

My phone was sitting on my desk unused today 30 minutes ago. Data/roaming/location/everything is off. There are no APN settings on the phone. My recent app usage shows an hour since the last app was used. I got a text to say my balance was low, and when I checked, I found the above.

 

Here are some threads of much the same thing happening to other people in the past, I'm sure there are more to be found:

https://community.three.ie/t5/Prepay/Internet-charge-of-2-but-mobile-data-is-switched-off/td-p/75645...
https://community.three.ie/t5/Prepay/Unexpected-2-day-data-charges/td-p/761149
https://community.three.ie/t5/Prepay/2-daily-data-charge/td-p/761004
https://community.three.ie/t5/Prepay/daily-2-robbery/td-p/761335
https://community.three.ie/t5/Prepay/2-data-charge-APN-blank-Data-off-Nothing-on-recent-usage/td-p/7...

https://www.reddit.com/r/ireland/comments/b1gbig/anyone_else_get_this_your_eur2_daypass_has_been/

 

I would like to be refunded for each time this has happened that I have not been refunded for.

I would like to know exactly what data I have been charged for.

 

Various agents have proposed that mobile data be turned off on my account at their end, but this suggestion does not work for me. I prefer to keep that option available without having to contact the three staff to turn it on again. I wish to stop having credit taken from my account without my having initiated it.

 

 

 

13 REPLIES 13


@Three_Deborah wrote:

@peristeronic  Maybe there was a misunderstanding. What we can see is the data/internet connection session and the amount of data/internet used during this time plus any related charges. This connection is initiated from a phone or broadband device. It's not that Three is sending the data/internet connection to you, it's we carry your connection request. As for removing the APN settings from your phone, you also have APN settings built into your mobile phone account/profile, which is why connection requests made from your phone's apps, no matter how small, are being facilitated. To ensure no data/internet is allowed, we need to apply the block on your account.

 


Hi @Three_Deborah ,

 

Thanks again for your reply.

 

If I am being charged for .13KB of data, I request to know what that data is.

 

As to the APN settings, does this mean that despite the fact that I have taken the step of removing the APN settings from my phone to prevent unwanted data usage, Three provides/pushes these APN settings in the background, thereby causing the data connection to occur?

 

 

 

1.34 for 0.13KB of data? And "non roaming" data, at that? 

 

That's mental. 


@peristeronic wrote:

@Three_Deborah wrote:

@peristeronic  Maybe there was a misunderstanding. What we can see is the data/internet connection session and the amount of data/internet used during this time plus any related charges. This connection is initiated from a phone or broadband device. It's not that Three is sending the data/internet connection to you, it's we carry your connection request. As for removing the APN settings from your phone, you also have APN settings built into your mobile phone account/profile, which is why connection requests made from your phone's apps, no matter how small, are being facilitated. To ensure no data/internet is allowed, we need to apply the block on your account.

 


Hi @Three_Deborah ,

 

Thanks again for your reply.

 

If I am being charged for .13KB of data, I request to know what that data is.

 

As to the APN settings, does this mean that despite the fact that I have taken the step of removing the APN settings from my phone to prevent unwanted data usage, Three provides/pushes these APN settings in the background, thereby causing the data connection to occur?

 

 

 


Hi @Three_Deborah ,

 

Is there any possibility of a response to my request / question above?

 

@peristeronic I'd love to give you more details, all the answers I've given you previously is as far as we can go here. I can't see what apps/sites that your phone connects to, we can only see the data session. 

When your phone requests a connection it activates data on your account because there's no block on your profile here. If you want this applied to your account, just send us a PM 👍