Credit Balance

[EC1]

I topped up on the 12th of May by 20 euro to activate my prepay plan of all I can eat data, unlimited texts, and unlimited three calls. The 28 days is up and I need to top again. I got a message telling me by balance was zero. My balance on the 12th of May was 31 euro. I contacted a customer agent to ask how did I spend 30 euro and they can’t help. According to My3 app my usage data was 7.44, mobile calls 4.92 and text .45 cent. Can you please explain this to me?

[Rafael]

You're aware that the "brand new plans" won't give you the credits for your account, right?

It will only be used to give you the benefits, but the money is gone and won't be added to your account.