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Credit disappeared

Leandro_S
Investigator

Credit disappeared

On 16/11, I topped up €10 twice, because I thought that half price offer was still valid, and then I was explained by the support that I should've topped up €20 in one go in order to activate my plan. OK, I got it and already did that. I also was explained that this €20 top-up can't be used as credits anymore as before, which is sad.

I would like to know where the €20 that I topped up first went?

2 REPLIES 2
Three_Deborah
3 Mod Retired

@Leandro_S I don't have your number or details to hand. So at a guess, I reckon your credit was spend on data connection. When you don't have an active plan data is charged at €1.01 per MB and any credit on your account can be depleted very quickly. Have a look at your events history on My3, you'll need to select the data tab to view the usage history.

 

Ok, I got it, I really lost €20 because I was dumb, great feeling, this resumes my Three Experience this month.

 

By the way, it´s a shame what Three did luring us into leaving the old prepay plan, I'm utterly disappointed with this kind of attitude and now I'm looking for a new provider.