Credit not appearing
To whom it may concern,
I topped up today and received a text confirming the top up however I received another text stating my credit is low 20 minutes later. I'm trying to use the internet app on my phone but I'm being asked to sign in to the 3 network?
I logged into My3 again and its now saying my balance is 0 - I have only checked my voicemail and sent a message on messenger and the 10 euro has disappeared.
Please fix the issue.
for the unlimited data however I had opted for a promotional offer of 10
euro for the unlimited data. It seemed the promotion ended as with topping
up by the yen euro on Satruday I did not have unlimited bdata although on
my 3 account it shows under the data events that the data is unlimited. If
it is the case that the promotion has ended
@Louise2020 Hello 👋 I'd like to help you out here. The half-price promotion on some of our Prepay plans ended on October 31st. If you are on 3 Prepay 20 then a €20 top-up will activate all the fantastic benefits for you, including your data 👍
Thank you for your response.
Originally when I was on this plan when I topped up by 20 euro I kept the
20 euro whereas recently it was taken in one go.
When did this change and when did Three contact customers to inform them of
this change ?
@Louise2020 3 Prepay 20 always had the credit deducted for the plan benefits. Maybe you were on a different plan previously? Did you change to 3 Prepay 20 recently?
I've been paying 20 euro per month for years now but it was never deducted
in one go.
Where do I find information on my plan and any previous plans including
Do Three have any current plans where you keep the credit and it also
includes the unlimited data?