@Louise2020 @PaulL Hello there 👋 let's take a look at this for you. Tell me, what price plan are you both on? It may be that your credit is being deducted for your price plan benefits. Let me know 👍
@Louise2020 Hello 👋 I'd like to help you out here. The half-price promotion on some of our Prepay plans ended on October 31st. If you are on 3 Prepay 20 then a €20 top-up will activate all the fantastic benefits for you, including your data 👍
@Louise2020 3 Prepay 20 always had the credit deducted for the plan benefits. Maybe you were on a different plan previously? Did you change to 3 Prepay 20 recently?
@Louise2020 On our current plans the credit is deducted for the plan benefits. Check out How to: Choose a Prepay plan for more info on 3 Prepay 15, 3 Prepay 20 and 3 Prepay 30. Pop me a PM with your phone number, full name, address and date of birth and I'll check when your plan was changed 👍