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Credit not showing on account

SOLVED
RyanMcGuinness
Investigator

Credit not showing on account

I topped up my credit on 28th May and it didnt show up on my balance, see below:

Image 2.jpg

 

My balance is still showing as €29.15

1 ACCEPTED SOLUTION

Best Answer

@RyanMcGuinness with 3Prepay30, the credit is deducted for the benefits of the plan so that explains where the credit has gone.  It's different from the legacy plans in that way. 

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6 REPLIES 6
LauraH
3 Mod Retired

@RyanMcGuinness  Hi there, thanks for posting. Do you know which price plan you're on? The credit may have been deducted for that. Let me know 👌

I was on €20 a month price plan, I topped up every month and the amount went into my credit balance, and was only used if I made calls to other networks. I am now on the €30 a month price plan 3 Prepay 30

@RyanMcGuinness with 3Prepay30, the credit is deducted for the benefits of the plan so that explains where the credit has gone.  It's different from the legacy plans in that way. 

Hi,my balance is saying €15 left and everytime I try to send a text,pop up "Says message will be sent when service is available
Micpat
Novice

Top up my phone on 3 June and it's saying I have to top up again
Rafael
Investigator

Shouldn't have changed your plan.

I've made the same mistake; now I'm looking for another mobile provider already.