I topped up my credit on 28th May and it didnt show up on my balance, see below:
My balance is still showing as €29.15
@RyanMcGuinness with 3Prepay30, the credit is deducted for the benefits of the plan so that explains where the credit has gone. It's different from the legacy plans in that way.
@RyanMcGuinness Hi there, thanks for posting. Do you know which price plan you're on? The credit may have been deducted for that. Let me know 👌
I was on €20 a month price plan, I topped up every month and the amount went into my credit balance, and was only used if I made calls to other networks. I am now on the €30 a month price plan 3 Prepay 30
@RyanMcGuinness with 3Prepay30, the credit is deducted for the benefits of the plan so that explains where the credit has gone. It's different from the legacy plans in that way.
Shouldn't have changed your plan.
I've made the same mistake; now I'm looking for another mobile provider already.