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Data Usage being charged despite having allowance

jplee
Scout

Data Usage being charged despite having allowance

Hi

This issue has occurred to me before and was fixed.  Today it has happened again.

Basically, despite having data allowance from data add-on, I have been charged for internet usage ths afternoon today with the result that my balance is down to zero now.

Any idea from the Technical team, why this has happened today and had happened to me before?

 

Regards

jp

3 REPLIES 3
Three_Laur
3 Community Manager

@jplee Hello there. Tell me, when did your data bundle last renew? I'd love to look into this for you and to do that I'll need access to your account. Pop me a PM with your phone number, full name, address and date of birth to get the ball rolling 👍

 

 

Thanks Three_Laur.

I dealt with you before.

Unfortunately when I click on the PM link, I get this

"You do not have sufficient privileges for this resource or its parent to perform this action.

Click your browser's Back button to continue."

 
Three_Laur
3 Community Manager

@jplee I've updated your profile so give that a go again when you get a minute 👍