Data roaming not working

[CGHolmes]

Hi,

I have data roaming enabled on my phone, its showing the 4G symbol but doesn't seem connecting to the Internet.

It'll work if I select 3G for data usage, but won't work if I select 4G.

I've topped up and I'm well within data limits. Any ideas what could be up?

[LauraH]

@CGHolmes We'd like to check something on your account here if that's ok with you? Will you pop me a PM with your phone number, full name, address and date of birth so we can access it?